Most of our Private Tours will be settled at the end of your time with us in $US or local equivalent currency(VND).
Mostly, higher value Private Tours will require a deposit to secure your bookings. This is payable on receipt of HAPT team’s PayPal invoice and will be shown in your quotation. The balance is payable in cash – $US or local currency that equivalent (VND) at the end of tours.
Deposit Cancellation Term
100% deposit return – if you cancel 28 days or more before your tour date
50% deposit return – if you cancel between 28 & 14 days before your tour date, unless your tour slot can be resold
Nil deposit return – if you cancel less than 14 days before your tour date, or for ‘no shows’
HAPT team ask for a 30% deposit payable on your receipt of our PayPal invoice. Your deposit is used to pay Vietnam Port Authority fees prior to your arrival (a legal requirement here, to allow ship-side pick-up & drop-off). Receipt of your deposit by our company will indicate that you have read these “Terms and Policies” and that you have accepted them. We do not charge an additional bank charge to accept the 30% deposit.
Your Shore Excursion balance is payable at the end of your excursion in cash – $USD, or our local currency (VND) at that moment’s exchange rates .
If required by you, we do accept a deposit of more than 30% via PayPal, up to the full value of your Shore Excursion/s plus a PayPal bank charge of 4%.
Deposit Cancellation Terms:
+ 100% deposit return – if cancelled 28 days or more before your arrival date
+ 50% deposit return – if cancelled between 28 & 14 days before your arrival date, unless your tour slot can be rebooked. Every effort is made to rebook
+ 0 % deposit return – if cancelled less than 14 days before your arrival date, or for ‘no-shows’ after the ship has docked.
Cancellation by your cruise company where the ship is unable to dock/tender due to Force Majeure reasons
In the most unlikely event your ship is unable to dock at ports or the tender can not discharge passengers, our company will endeavour to negotiate with the Vietnam Port Authority Agents to minimize the cancellation charge – full repayment of port fees is not guaranteed by these agents. Please kindly remember our driver and tour guide will have been sent to the port to welcome you and will require payment for their time. We will advise you on specific details if this is the case and get back to you with any refund amount.
It is perhaps worth saying that in the last 5 years, only once has a cruise ship been unable to dock due to inclement weather where Private Shore Excursions have been booked with my company.